Business Communication(E-Learning)



Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver modules that introduce how such exchanges take place in a business environment. This course covers:

Introduction and Body Language
40 minutes of learning covering the following topics:

  • Introduction
  • Definition
  • Purpose of Business Communication
  • Oral versus Written Communication
  • Communication Guidelines
  • Passive, Assertive, Aggressive
  • Non-Verbal Cues Immediacy, Arousal, Dominance
  • Communication Tips
  • Non-Verbal Communication
  • Body Language Cues Engaged, Eager, Ready to
  • Agree, Listening, Evaluating, Attentive, Bored, Let Me
  • Go, Rejection, Defensive, Let Me Speak, Aggressive,
  • Defiant, Lying
Written Communication
60 minutes of learning covering the following topics:
  • Writing Process Overview
  • Planning, Writing, Revising
  • Grammar and Punctuation
  • Common Word Choice Errors
  • Grammar and Punctuation Tips
  • Periods and Ellipses
  • Commas
  • Colons and Semicolons
  • Quotation Marks and Parentheses
  • Apostrophes
  • Specific Document Tips for E-mail, Memos, Business
  • Letters and Proposals
Oral Communication
45 minutes of learning covering the following topics:
  • Listening Skills
  • Comparison
  • Mind-Reading
  • Filtering
  • Judging, Debating, Placating
  • Presentation Skills
  • Telephone Skills
  • Voicemail
  • Answering the Phone
  • Business Meetings and Video Conferences
Communication Targets
30 minutes of learning covering the following topics:
  • The topics covered in this course include dealing with:
  • Customers
  • Colleagues
  • Management
  • Your Staff

This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.

For information about corporate/group E-learning click here.

Package Type: On-line/E-learning
Duration: 3 Hours (non-stop playing time)
Extendable: Depends on individual progress.
Method: Asynchronous Self-paced
Assessment: Quizzes & Final Exam
Qualification: Certificate of Completion
Licence: In House (12 Months)

Add to Cart:

  • 100 Units in Stock
  • Manufactured by: Learn Skills

This product was added to our catalog on Thursday 26 February, 2009.

Your IP Address is:
Copyright © 2018 Powered by Zen Cart