Retail: Communication in the Workplace(E-Learning)



Retailing is a very competitive business. You can possibly think of two or three other retailers in your immediate area who offer similar products and services to your store. Customers do not have to put up with poor service. They can simply choose to take their business elsewhere.

Looking after the needs of customers must always be one of your highest priorities. Being able to communicate with customers is essential in helping them satisfy their buying needs.

In this course you will learn how to:

  • Establish contact with customers
  • Process information
  • Communicate with customers and colleagues from diverse backgrounds
  • Work in a team
  • Read and interpret retail documents

This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.

For information about corporate/group E-learning click here.

Package Type: On-line/E-learning
Duration: 6 Hours (non-stop playing time)
Extendable: Depends on individual progress.
Method: Asynchronous Self-paced
Assessment: Quizzes & Final Exam
Qualification: Certificate of Completion
Licence: In House (12 Months)

Add to Cart:

  • 100 Units in Stock
  • Manufactured by: Learn Skills

This product was added to our catalog on Thursday 26 February, 2009.

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