Description:
Skill development training courses from ABC Training Solutions Ltd, designed for you to pick up and run, with the minimum of hassle – no design worries!
The product comes complete with comprehensive trainer notes supplied in MS Word. The product also has copyright waiver to allow you to amend and adapt the materials to your specific needs, with our permission.
Aim :
To improve awareness and understanding of the key skills and qualities that define the exceptional Receptionist role
Objectives:
- To understand the principle of delighting rather than satisfying behaviours
- To define the skills and qualities required of exceptional receptionist performance
- To self assess skills against the skills and qualities
- To set an action plan for improvement
Included in Course:
A set of trainer notes, diagnostic tool and debrief to introduce the main aspects of behaviour that contribute to excellence in customer service in the Receptionist role. Customer service may be external (the way we interact with clients and customers) or internal (the way we interact with managers, colleagues and cross functional staff). It gives visibility to Receptionists of the main skills and qualities of exceptional service provision, based on many years of observing Receptionists at work and discussing with job holders and managers the things that differentiate good from exceptional service.
The product features the ‘How Good A Receptionist Are You?’ diagnostic tool in which delegates assess themselves (and then get feedback from a partner) against 26 behavioural indicators on a 1-6 rating scale.
The tool can be be used as a ‘stand alone’ assessment and performance management tool (e.g. in a performance review meeting) or as part of a ‘bite sized’ training session. For the second option, full trainer notes are included.
The materials come with Copyright Waiver to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.
Duration: 1.5 Hours
Package Type: Electronic File
Licence: In House/Open Training Use |
