Customer Service Training

€37.00

Description:

For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers, and assessment instruments help you teach employees the importance of customer service and improve their performance. The accompanying CD-ROM includes handouts, checklists, assessments, and customizable PowerPoint[trademark] slides.

Package Type: Book
Dispatch: Immediate
Licence: In House

Sample Documents:

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  • Shipping Weight: 2lbs
  • 4 Units in Stock
  • Manufactured by: ASTD


This product was added to our catalog on Sunday 22 March, 2009.

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