Retail Customer Service, Customer Relationships (E-Learning)



The retail industry is very competitive. You need outstanding customer service and selling skills to ensure that your store is a success. Consumers have a wide variety of choice. If they cannot find what they are looking for in your store or donít like the service, they will go to your competitors.† In this section we will look at the skills and techniques you need to build a rapport with customers, maintain a professional image and increase the storeís credibility. We will also discuss how to maximise sales opportunities and close sales.

In this section you will learn how to:

  • Establish rapport and relationship with customer and express a genuine interest in customer needs and requirements to enhance customer commitment, trust and credibility of store and build return customer base.
  • Maintain professional ethics (glossary) with the customer to promote store image and credibility.
  • Accurately clarify customer needs and preferences to maximise sales opportunities.
  • Maximise sales opportunities by use of add-on and complementary sales techniques.
  • Give the customer space and time to evaluate their purchase decision, while using time to gain maximum advantage for the customer and the store.
  • Use effective methods of closing sales.

This e-learning course is suitable for self paced learning, distance learning and blended learning. This is an online training course and uses high quality multimedia with audio to fully engage the user.

For information about corporate/group E-learning click here.

Package Type: On-line/E-learning
Duration: 6 Hour (non-stop playing time)
Extendable: Depends on individual progress.
Method: Asynchronous Self-paced
Assessment: Quizzes & Final Exam
Qualification: Certificate of Completion
Licence: In House (12 Months)

Add to Cart:

  • 100 Units in Stock
  • Manufactured by: Learn Skills

This product was added to our catalog on Saturday 28 February, 2009.

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