Complaint Handling



This is a key part of successful customer care, as well as being a powerful way of retaining customers and even building customer loyalty.

The price of getting it wrong is high, with disgruntled customers telling everyone they meet of the bad experience they had when dealing with your organisation.


  • Explain key reasons why customers complain.
  • Give examples of the benefits of good complaint handling.
  • Explain ways in which you can handle complaints more effectively.
  • Give examples of how to positively handle a range of situations that can arise when  customers complain.


  • Why do customers complain?
  • Benefits of good complaint handling
  • How should a complaint be handled?
  • Positive complaint handling
  • Using procedures

Duration: Half-Day
Package Type: Electronic File
Licence: In House/Open Training Use

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  • Shipping Weight: 0.2lbs
  • 23 Units in Stock
  • Manufactured by: UK Training

This product was added to our catalog on Friday 20 February, 2009.

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