Module 4: Communication and Customer Service



Communication is a major part of customer care and poor communication is often a cause for conflict in the workplace. Communication is far more complex than mere language and as a result workers need training to develop these skills effectively. This course is designed to help participants to understand just how complex communication is and to develop skills to overcome these complexities in order to be more effective communicators.


To understand some of the complexities of communication and to develop basics skills to overcome these complexities.


At the end of this module participants will be able to:

  • Understand that communication is more than the transfer of information
  • Understand some of the complexities of communication
  • Have gained the skills necessary to overcome the complexities of communication


  • What is Communication?
  • The Complexities of Communication
  • Overcoming Complexities in Communication: Warm and Cold Mediums
  • Process for Delivering Information
  • Hints for Effective Communication

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Package Type: Electronic File/CD Rom
Licence: In House

Select Email Delievery for free delivery within 24 hours via email!

Sample Documents:*

PresentationLeader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 11 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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