Module 9: Advanced Customer Service



In order to produce good quality service some basic principles need to be adhered to. However there are some skills that, when utilised, add excellent qualities to customer service. These skills are not always directly associated with customer service but are nevertheless vital to providing the very best customer service skills. This course is designed to introduce these advanced skills and to provide advice on how to implement these skills.


To gain the skills necessary for advanced customer service.


At the end of this module participants will be able to:

  • Know what skills are necessary for advanced customer service
  • Have the skills necessary to control their response
  • Have the skills necessary to remain calm at all times


  • Key Skills of Advanced Customer Service
  • Changing our Perception of Customers
  • Taking Control of Communication
  • The Impact of Stress

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Extendibility: N/A

Package Type: Electronic File/CD Rom
Licence: In House

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Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 43 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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