Module 3: Basic Customer Service



While every customer service interaction is different there are some basic principles which do not change. When these principles are implemented the customer service interaction is sure to be positive, when they are neglected, negative customer interaction can ensue. This course will reinforce the three main principle of good customer service and will provide practical ways to introduce these principles into customer care.


To gain the knowledge and skills necessary to implement the 3 key elements of customer service.


At the end of this module participants will be able to:

  • Identify the three elements essential to all customer interactions
  • Provide great customer service in all normal situations using these elements


  • Introduction to Customer Service Theory
  • The Three Principles to Customer Service
  • Implementing Customer Service Principles
  • Advice for Improving Customer Service

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Package Type: Electronic File/CD Rom
Licence: In House

Select Email Delievery for free delivery within 24 hours via email!

Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 23 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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