Module 1: Introduction to Customer Service



Customer Service is the key to an Organisationís professional image and is therefore vital to any organisationís success. The aim of this course is to introduce participants to the basics of customer service and care. Participants will be given a comprehensive introduction to customer service producing a firm understanding of the basic principles of customer care. The course has a strong practical and interactive focus to ensure particle results.


To allow the participant to discover the true meaning of customer service.
To improve the participant's ability to engage in customer service.


  • Understanding the role of customer service
  • Understanding who one's customers are
  • To understand why we should care about customer service
  • to dispell a common customer service myth


  • What is Customer Service?
  • Who are your Customers? The Four Types of Customers
  • Dispelling the Myth
  • Why Should I Care?
  • Moving Beyond Simply Doing it Right

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
To Half-day
Package Type: Electronic File/CD Rom
Licence: In House

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Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 13 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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