Module 6: Non-verbal Communication Skill



Non-verbal communication makes up as much as 58% of all communication. Therefore, it is very important that staff and employees understand non-verbal communication and the impact this has on customer service. This course is designed to give participants an introduction to non-verbal communication and to assist participants to improve their non-verbal communication skills.


To gain the knowledge and skills necessary to utilise non-verbal communication effectively.


At the end of this module participants will be able to:

  • Understand what non-verbal communication is
  • Understand some of the principles that affect non-verbal communication
  • Have gained the skills necessary to improve their own non-verbal communication


  • Definition of Non-Verbal Communication
  • Examples of Non-Verbal Communication
  • The Importance of Non-Verbal Communication
  • Principles that Affect Non-Verbal Communication
  • Important Customer Service Non-Verbal Skills
  • Techniques to improve Non-Verbal Communication

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Package Type: Electronic File/CD Rom
Licence: In House

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Sample Documents:*

PresentationLeader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 85 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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