Module 7: Creating Positive Impression



In customer service it is important to impress the customer; this will ensure that the customer will have a positive impression of the organisation. It is very important to make a good first impression and to maintain this attitude throughout interaction with the customer. This can be accomplished by a few simple actions. This course covers all of the basic measures necessary to make a lasting positive impression on a customer.


To gain an understanding of the value of positive impressions and to gain the skills necessary to ensure positive impressions.


At the end of this module participants will be able to:

  • Understand why positive impressions are important
  • Know what makes a good impression
  • Be able to make positive first impressions and sustain these impressions


  • What is a Good Impression?
  • Steps to Imprint a Positive Impression
  • Maintaining a Positive Impression throughout Interaction
  • Ensuring Positive Impressions are Sustained (after encounter)

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Extendibility: N/A

Package Type: Electronic File/CD Rom
Licence: In House

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Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 85 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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