Module2: The Power and Purpose of Customer Service



Every organisation has customers of some description and for this reason; customer service is a vital organ to any organisation. Companies with effective customer service understand the power and purpose of this service and use this information to succeed. The purpose of this course is to allow participants to truly understand this power and to motivate participants to improve their organisationís customer service.


To gain an understanding of the power and purpose of Customer Service.


At the end of this module participants will be able to:

  • Identify why customer service is important
  • Know what power great customer service has
  • Identify the advantages of great customer service


  • Customers- the Key to an Organisation
  • Interpersonal Relationships
  • Transforming Organisations through Customer Care
  • The Benefits of Excellent Customer Care
  • Personal Gain from Excellent Customer Care

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Package Type: Electronic File/CD Rom
Licence: In House

Select Email Delievery for free delivery within 24 hours via email!

Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 44 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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