Module 8: Practical Customer Service



Customer service can be very effective when certain important techniques are implemented. It is important that customer service representatives receive adequate training to ensure that they can avail of these techniques in order to provide excellent customer service. This course is designed to ensure participants understand the basic principles and techniques of practical customer service and are able to put these techniques into practise in their workplaces. Participants will be given advice for the many customer care situations they may encounter in an interactive and informative way.


To gain the practical skills necessary to serve and care for customers.


At the end of this module participants will be able to:

  • Know what practical customer service and care is
  • Have gained some key practical customer service skills
  • Have the ability to deal with some common customer service situations


  • Customer Service and Care Techniques
  • Practical Skills Necessary for Customer Service
  • Common Customer Service Situations

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Hours
Extendibility: N/A

Package Type: Electronic File/CD Rom
Licence: In House

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Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

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  • 67 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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