Customer Service



Letís face it, customer service is one of the most important aspects of any organisation. Without customers no organisation can continue and without great customer service no customers will want to deal with an organisation. Therefore, customer service training is one of the most important training modules given to staff. With this in mind Griffin Training has produced an intensive two full-dayís training course focused on all key aspects of customer service. We have modulated this course in 14 sub-courses so that it may be customised to suit an organisationís exact needs. Furthermore, through TrainingShelf you may purchase any of these sub-modules independently of this course and design your own customer service training programme.


To develop the key skills necessary to deliver great customer service.


At the end of this programme participants will:

  • Understand what customer service is all about
  • Why they should care
  • Have developed the skills necessary for effective communication
  • Have developed basic cusotmer service skills
  • Have developed the skills necessary to make positive impressions
  • Have the skills necessary for practical customer care
  • Have developed advanced customer service skills
  • Have the skills necessary to deal with irate customers


  • Introduction to Customer Service
  • Why Should You Care?
  • What is Customer Service all About?
  • The Power and Purpose of Customer Service
  • Basic Customer Service Principles
  • What is communication?
  • Keys to Effective Communication
  • Tools for Effective Verbal Communication
  • Tools for Effective Non-verbal Communication
  • Positive Impressions
  • Practical Customer Service Tools and Techniques
  • Advanced Customer Service Tools and Techniques
  • Dealing with Irate Customers

Course Includes:

  • Printable Participant Handouts
  • Slideshow Presentation
  • Leader's Notes
  • Activities

Duration: Two Days
Extendibility: Yes,
Dependent on Trainer and Participants
Package Type: Electronic File/CD Rom
Licence: In House

Select Email Delievery for free delivery within 24 hours via email!

Sample Documents:*

Presentation Leader's Notes Course Handouts

*Sample documents are an indication of the training matarial provided, are not complete and maybe a sample of another topic in the range.

Add to Cart:

  • 20 Units in Stock
  • Manufactured by: Griffin Training

This product was added to our catalog on Wednesday 29 October, 2008.

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