Description:
Management skills development training courses from ABC Training Solutions Ltd, designed for you to pick up and run, with the minimum of hassle – no design worries!
The product comes complete with everything you need to run the training course, including slides, comprehensive trainer notes (within the NOTES section of the slides) and delegate manual. The product also has copyright waiver to allow you to amend and adapt the materials to your specific needs, with our permission.
Aim :
To develop the performance management skills of managers and team leaders..
Content:
Leadership and Management
Differences between a Leader and a Manager An overview of the activities of the busy Team Leader/Manager
Coaching
What is coaching is and its benefits
Coaching styles and their advantages
Own preferred coaching style
Appropriate questioning in coaching
Coaching process skill practice
Delegation
Understanding delegation – the responsibility and accountability Benefits and barriers of effective delegation.
9 step process to effectively delegate tasks.
Performance Management
Performance management in terms of ‘skill and will’
Strategies for team members with performance blockages
3 steps to assertive behaviour to encourage staff to ‘give of their best’
Principles of effective task setting
S.M.A.R.T. model for setting tasks/performance objectives for staff Communicating performance standards
Feedback
Origins of the word feedback
Do’s and Don’ts of giving feedback
Importance of giving behavioural examples Types of feedback E.E.C. model for giving feedback on staff performance
Managing Poorer Performers
When informal feedback doesn’t work
The concept of the performance counselling interview Preparing for the performance counselling interview Structure of the interview Handle difficult staff members at performance counselling interview
Case Studies
A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.
Course Includes:
- 43 full colour master slides (supplied on MS Powerpoint)
- 62 page Master Course Notes (supplied on MS Powerpoint)
- 79 page Master Delegate Manual (supplied on MS Word)
- A selection of 7 case studies with suggested answers
A feature of the training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited.
This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
Duration: 2 Days (can be split into two 1 day courses)
Package Type: Electronic File
Licence: In House/Open Training Use
Sample Documents: |
