Customer Service

If you are looking for customer service manuals and training material then you have come to the right place. Customer service is very important to the contained success of an organisation. It is estimated that an average organisation loses close on to 10% of its customer base every year due to poor customer service. With this in mind Training Shelf offers a wide range of customer service training material, courses and programmes. These customer service training programmes can be used to train staff to deliver great customer service and care.



Product Image Item Name Price+
Module 1: Introduction to Customer Service

Module 1: Introduction to Customer Service

Description : Customer Service is the key to an Organisationís professional image and is therefore vital to any organisationís success. The aim of...
€5.75

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Module 3: Basic Customer Service

Module 3: Basic Customer Service

Description : While every customer service interaction is different there are some basic principles which do not change. When these principles are...
€6.58

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Module 4: Communication and Customer Service

Module 4: Communication and Customer Service

Description : Communication is a major part of customer care and poor communication is often a cause for conflict in the workplace. Communication is...
€6.58

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Module 5: Verbal Communication

Module 5: Verbal Communication

Description : Verbal communication is more complex than the words we use; it incorporates tone, register, nuance, word order, and perceived meaning...
€6.58

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Module 7: Creating Positive Impression

Module 7: Creating Positive Impression

Description : In customer service it is important to impress the customer; this will ensure that the customer will have a positive impression of the...
€6.58

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Module 8: Practical Customer Service

Module 8: Practical Customer Service

Description : Customer service can be very effective when certain important techniques are implemented. It is important that customer service...
€6.58

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Module 9: Advanced Customer Service

Module 9: Advanced Customer Service

Description : In order to produce good quality service some basic principles need to be adhered to. However there are some skills that, when...
€6.58

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Module2: The Power and Purpose of Customer Service

Module2: The Power and Purpose of Customer Service

Description : Every organisation has customers of some description and for this reason; customer service is a vital organ to any organisation....
€6.58

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Module 6: Non-verbal Communication Skill

Module 6: Non-verbal Communication Skill

Description : Non-verbal communication makes up as much as 58% of all communication. Therefore, it is very important that staff and employees...
€7.40

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Module 10: Dealing with Irate Customers

Module 10: Dealing with Irate Customers

Description : Dealing with irate, difficult or upset customers can be one of the most challenging aspects of the workplace. However, there are a...
€25.00

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