Customer Service

If you are looking for customer service manuals and training material then you have come to the right place. Customer service is very important to the contained success of an organisation. It is estimated that an average organisation loses close on to 10% of its customer base every year due to poor customer service. With this in mind Training Shelf offers a wide range of customer service training material, courses and programmes. These customer service training programmes can be used to train staff to deliver great customer service and care.



Product Image Item Name+ Price
Complaint Handling

Complaint Handling

Description: This is a key part of successful customer care, as well as being a powerful way of retaining customers and even building customer...
€73.00

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Customer Service

Customer Service

Description : Letís face it, customer service is one of the most important aspects of any organisation. Without customers no organisation can...
€57.60

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Customer Service Training

Customer Service Training

Description : For any organization that wants to raise the bar for service excellence, this book provides practical, hands-on guidance to help you...
€37.00

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Module 10: Dealing with Irate Customers

Module 10: Dealing with Irate Customers

Description : Dealing with irate, difficult or upset customers can be one of the most challenging aspects of the workplace. However, there are a...
€25.00

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Module 1: Introduction to Customer Service

Module 1: Introduction to Customer Service

Description : Customer Service is the key to an Organisationís professional image and is therefore vital to any organisationís success. The aim of...
€5.75

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Module 3: Basic Customer Service

Module 3: Basic Customer Service

Description : While every customer service interaction is different there are some basic principles which do not change. When these principles are...
€6.58

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Module 4: Communication and Customer Service

Module 4: Communication and Customer Service

Description : Communication is a major part of customer care and poor communication is often a cause for conflict in the workplace. Communication is...
€6.58

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Module 5: Verbal Communication

Module 5: Verbal Communication

Description : Verbal communication is more complex than the words we use; it incorporates tone, register, nuance, word order, and perceived meaning...
€6.58

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Module 6: Non-verbal Communication Skill

Module 6: Non-verbal Communication Skill

Description : Non-verbal communication makes up as much as 58% of all communication. Therefore, it is very important that staff and employees...
€7.40

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Module 7: Creating Positive Impression

Module 7: Creating Positive Impression

Description : In customer service it is important to impress the customer; this will ensure that the customer will have a positive impression of the...
€6.58

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